Changes / Rippling / Issues using job codes and dimensions in Time and Attendance and Payroll

Rippling: Critical incident: Issues using job codes and dimensions in Time and Attendance and Payroll

Summary

Rippling reported a critical incident affecting use of job codes and dimensions in Time and Attendance and Payroll, starting 2025-11-24 20:13 UTC. A fix was implemented at 2025-11-24 20:25 UTC; the incident was resolved at 2025-11-25 08:25 UTC, with a reported duration of 12 h 11 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 80%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Issues using job codes and dimensions in Time and Attendance and Payroll
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-11-24 20:13 UTC
AddedResolved time#5
Before: not present
After: 2025-11-25 08:25 UTC
AddedUpdateinvestigating#6
Before: not present
After: We are currently investigating this issue.
AddedUpdateidentified#7
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Issues using job codes and dimensions in Time and Attendance and Payroll (this change)
Rippling reported a critical incident affecting use of job codes and dimensions in Time and Attendance and Payroll, starting 2025-11-24 20:13 UTC. A fix was implemented at 2025-11-24 20:25 UTC; the incident was resolved at 2025-11-25 08:25 UTC, with a reported duration of 12 h 11 min.
Major incident

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