# Rippling: Critical incident: Issues using job codes and dimensions in Time and Attendance and Payroll

**Summary:** Rippling reported a critical incident affecting use of job codes and dimensions in Time and Attendance and Payroll, starting 2025-11-24 20:13 UTC. A fix was implemented at 2025-11-24 20:25 UTC; the incident was resolved at 2025-11-25 08:25 UTC, with a reported duration of 12 h 11 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-24 20:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4qxp670l8gqs](https://stspg.io/4qxp670l8gqs)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/3qnr0l24cq4s@ab47d5ab3b34
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues using job codes and dimensions in Time and Attendance and Payroll
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-24 20:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-25 08:25 UTC
```

**6. Added: Update** (investigating) · 2025-11-24 20:13 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (identified) · 2025-11-24 20:15 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (monitoring) · 2025-11-24 20:25 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-11-25 08:25 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-24 20:13 UTC | Critical incident: Issues using job codes and dimensions in Time and Attendance and Payroll (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5961ea75facef0 · Markdown: https://rewindex.com/change/i5961ea75facef0.md · JSON: https://rewindex.com/api/v1/changes/i5961ea75facef0 · Generated 2026-10-18T01:29:37.371Z