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ChangesPrismaAccelerate is unable to provision new query engines in us-east-1

Prisma: Major incident: Accelerate is unable to provision new query engines in us-east-1

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Prisma removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Accelerate is unable to provision new query engines in us-east-1
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-08-28 10:01 UTC
AddedResolved time#5
Before: not present
After: 2025-08-28 11:28 UTC
AddedAffected components#6
Before: not present
After: Prisma Accelerate, Prisma Console, Prisma Data Platform Console
AddedUpdateinvestigating#7
Before: not present
After: We're investigating an issue affecting the us-east-1 region. Accelerate experiences issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the us-east-1 region. Existing query engines are working as expected
AddedUpdateinvestigating#8
Before: not present
After: We identified that the Accelerate provisioning problems started to affect console.prisma.io and api.prisma.io. Customers are experiencing timeouts when loading console and when issuing requests to prismas management API.
AddedUpdateinvestigating#9
Before: not present
After: We're seeing a drop in incoming request and suspect a network connectivity issue between our edge proxy and the query engines for us-east-1.
AddedUpdatemonitoring#10
Before: not present
After: Our upstream provider seems to have fixed the network connectivity issues, and we see incoming request return to normal levels. We'll keep monitoring the situation.
AddedUpdateresolved#11
Before: not present
After: The network errors have stopped and request levels are back to normal. Query engines are being successfully provisioned in us-east-1 again and console.prisma.io and api.prisma.io are fully operational again.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Thursday, August 28, 2025

1 incident change

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