# Prisma: Major incident: Accelerate is unable to provision new query engines in us-east-1

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-08-28 10:01 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/4cgzjq802ywp](https://stspg.io/4cgzjq802ywp)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/27n6ng01fhjh@4283f53be036
- Change 1 of 1 for this incident

Incident page (full timeline): [Accelerate is unable to provision new query engines in us-east-1](https://rewindex.com/company/prisma/incidents/27n6ng01fhjh.md)
## What changed

**1. Added: Title**

```diff
+ Accelerate is unable to provision new query engines in us-east-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-28 10:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-28 11:28 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate, Prisma Console, Prisma Data Platform Console
```

**7. Added: Update** (investigating) · 2025-08-28 10:01 UTC

```diff
+ We're investigating an issue affecting the us-east-1 region. Accelerate experiences issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the us-east-1 region. Existing query engines are working as expected
```

**8. Added: Update** (investigating) · 2025-08-28 10:07 UTC

```diff
+ We identified that the Accelerate provisioning problems started to affect console.prisma.io and api.prisma.io. Customers are experiencing timeouts when loading console and when issuing requests to prismas management API.
```

**9. Added: Update** (investigating) · 2025-08-28 10:31 UTC

```diff
+ We're seeing a drop in incoming request and suspect a network connectivity issue between our edge proxy and the query engines for us-east-1.
```

**10. Added: Update** (monitoring) · 2025-08-28 10:37 UTC

```diff
+ Our upstream provider seems to have fixed the network connectivity issues, and we see incoming request return to normal levels. We'll keep monitoring the situation.
```

**11. Added: Update** (resolved) · 2025-08-28 11:28 UTC

```diff
+ The network errors have stopped and request levels are back to normal. Query engines are being successfully provisioned in us-east-1 again and console.prisma.io and api.prisma.io are fully operational again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-28 10:01 UTC | Major incident: Accelerate is unable to provision new query engines in us-east-1 (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i55f279cf1e2073 · Markdown: https://rewindex.com/change/i55f279cf1e2073.md · JSON: https://rewindex.com/api/v1/changes/i55f279cf1e2073 · Generated 2026-10-20T00:48:53.572Z