ChangesSynthesiaEditor and interactive share player failing to load
Synthesia: Major incident: Editor and interactive share player failing to load
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Synthesia removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Editor and interactive share player failing to load
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-01-26 14:19 UTC
Before: not present
After: 2026-01-26 16:12 UTC
Before: not present
After: Editor
Before: not present
After: We're currently aware of an issue impacting several areas of the platform, which include:
- Creating videos in the editor.
- Editing existing videos in the editor.
- Share page interactive videos failing to load.
Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
Before: not present
After: Our Engineering Teams have identified the issue, and a fix is being currently being implemented.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Monday, January 26
1 incident change
- MajorMajor incident
Editor and interactive share player failing to loadthis change