# Synthesia: Major incident: Editor and interactive share player failing to load

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-01-26 14:19 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/nx5fq8srl673](https://stspg.io/nx5fq8srl673)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)
- Versions: before (none: first archived) → after incident\_version:723/j9swnsktnsnj@52e5c15069f8
- Change 1 of 1 for this incident

Incident page (full timeline): [Editor and interactive share player failing to load](https://rewindex.com/company/synthesia/incidents/j9swnsktnsnj.md)
## What changed

**1. Added: Title**

```diff
+ Editor and interactive share player failing to load
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-26 14:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-26 16:12 UTC
```

**6. Added: Affected components**

```diff
+ Editor
```

**7. Added: Update** (investigating) · 2026-01-26 14:19 UTC

```diff
+ We're currently aware of an issue impacting several areas of the platform, which include: - Creating videos in the editor. - Editing existing videos in the editor. - Share page interactive videos failing to load.  Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
```

**8. Added: Update** (identified) · 2026-01-26 15:46 UTC

```diff
+ Our Engineering Teams have identified the issue, and a fix is being currently being implemented.
```

**9. Added: Update** (monitoring) · 2026-01-26 16:01 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-01-26 16:12 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-26 14:19 UTC | Major incident: Editor and interactive share player failing to load (this change) | major |

All Synthesia changes: [timeline](https://rewindex.com/company/synthesia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i54a2d00042498d · Markdown: https://rewindex.com/change/i54a2d00042498d.md · JSON: https://rewindex.com/api/v1/changes/i54a2d00042498d · Generated 2026-10-19T22:05:09.247Z