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ChangesTelnyxTelnyx's Support AI Assistant (TAIA) - currently unavailable

Telnyx: Critical incident: Telnyx's Support AI Assistant (TAIA) - currently unavailable

Major incidentcritical (vendor)Changed Detected status.telnyx.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Telnyx removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Telnyx's Support AI Assistant (TAIA) - currently unavailable
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-22 08:19 UTC
AddedResolved time#5
Before: not present
After: 2026-09-22 09:19 UTC
AddedUpdateinvestigating#6
Before: not present
After: Customers interacting with our AI Assistant widget through chat or email may observe errors at this time, engineering teams are working to restore the service.
AddedUpdateidentified#7
Before: not present
After: Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.
AddedUpdatemonitoring#8
Before: not present
After: Engineers have restored service and continue to monitor.
AddedUpdateresolved#9
Before: not present
After: Engineers have resolved the issue and no further errors are observed at this time.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Tuesday, September 22

1 incident change

All Telnyx changesTelnyx profileMarkdownJSON