# Telnyx: Critical incident: Telnyx's Support AI Assistant (TAIA) - currently unavailable 

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-09-22 08:19 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://status.telnyx.com/incidents/01M34357SM2KX9GZ71RFE4QV5H](https://status.telnyx.com/incidents/01M34357SM2KX9GZ71RFE4QV5H)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)
- Versions: before (none: first archived) → after incident\_version:705/01M34357SM2KX9GZ71RFE4QV5H@ec39d5c13a3d
- Change 1 of 1 for this incident

Incident page (full timeline): [Telnyx's Support AI Assistant (TAIA) - currently unavailable](https://rewindex.com/company/telnyx/incidents/01M34357SM2KX9GZ71RFE4QV5H.md)
## What changed

**1. Added: Title**

```diff
+ Telnyx's Support AI Assistant (TAIA) - currently unavailable 
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-22 08:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-22 09:19 UTC
```

**6. Added: Update** (investigating) · 2026-09-22 08:19 UTC

```diff
+ Customers interacting with our AI Assistant widget through chat or email may observe errors at this time, engineering teams are working to restore the service.
```

**7. Added: Update** (identified) · 2026-09-22 08:36 UTC

```diff
+ Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.
```

**8. Added: Update** (monitoring) · 2026-09-22 08:59 UTC

```diff
+ Engineers have restored service and continue to monitor.
```

**9. Added: Update** (resolved) · 2026-09-22 09:19 UTC

```diff
+ Engineers have resolved the issue and no further errors are observed at this time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-22 08:19 UTC | Critical incident: Telnyx's Support AI Assistant (TAIA) - currently unavailable  (this change) | critical |

All Telnyx changes: [timeline](https://rewindex.com/company/telnyx/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i546ae6d2bf49c4 · Markdown: https://rewindex.com/change/i546ae6d2bf49c4.md · JSON: https://rewindex.com/api/v1/changes/i546ae6d2bf49c4 · Generated 2026-10-19T21:43:49.332Z