Changes / Segment / Reverse ETL syncs experiencing partial disruptions
Segment: Major incident: Reverse ETL syncs experiencing partial disruptions
Summary
Certain Segment Reverse ETL syncs in the EU and US failed in a major-impact outage starting 2026-04-09 16:40 UTC and resolved at 2026-04-09 19:53 UTC, lasting 3 h 12 min. Segment reported implementing a fix, after which syncs proceeded successfully without failures.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Reverse ETL syncs experiencing partial disruptions
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-09 16:40 UTC
Before: not present
After: 2026-04-09 19:53 UTC
Before: not present
After: Reverse ETL (EU), Reverse ETL - Reverse ETL (EU), Reverse ETL - Reverse ETL (US), Reverse ETL (US)
Before: not present
After: Certain Reverse ETL syncs are experiencing failures. The team is currently investigating the issue.
Before: not present
After: We've identified the issue and are currently working on mitigating it.
Before: not present
After: A fix has been implemented and Reverse ETL syncs are now proceeding successfully without any failures. We are closely monitoring the recovery process.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Reverse ETL syncs experiencing partial disruptions (this change) Certain Segment Reverse ETL syncs in the EU and US failed in a major-impact outage starting 2026-04-09 16:40 UTC and resolved at 2026-04-09 19:53 UTC, lasting 3 h 12 min. Segment reported implementing a fix, after which syncs proceeded successfully without failures. | Major incident |