Changes / Hex / Projects not loading

Hex: Critical incident: Projects not loading

Summary

Hex reported a critical Main site outage that prevented projects from loading, starting at 2025-01-30 14:35 UTC and resolved at 2025-01-30 15:55 UTC, lasting 1 h 20 min. Hex reported implementing a fix and monitoring results; no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Projects not loading
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-01-30 14:35 UTC
AddedResolved time#5
Before: not present
After: 2025-01-30 15:55 UTC
AddedAffected components#6
Before: not present
After: Main site
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateinvestigating#9
Before: not present
After: We are currently investigating this issue.
AddedUpdateinvestigating#10
Before: not present
After: We are continuing to investigate this issue.
AddedUpdatemonitoring#11
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#12
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Projects not loading (this change)
Hex reported a critical Main site outage that prevented projects from loading, starting at 2025-01-30 14:35 UTC and resolved at 2025-01-30 15:55 UTC, lasting 1 h 20 min. Hex reported implementing a fix and monitoring results; no cause was stated.
Major incident

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