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ChangesMintlifyAuthenticated docs sites are erroring

Mintlify: Major incident: Authenticated docs sites are erroring

Major incidentmajor (vendor)Changed Detected status.mintlify.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Mintlify removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Authenticated docs sites are erroring
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-18 21:20 UTC
AddedResolved time#5
Before: not present
After: 2026-08-18 21:24 UTC
AddedUpdateinvestigating#6
Before: not present
After: We are investigating an issue impacting documentation sites failing to load.
AddedUpdateresolved#7
Before: not present
After: The fix is in and auth pages are visible again
AddedUpdatemonitoring#8
Before: not present
After: We identified and resolved a configuration issue affecting authenticated documentation sites. Service has been restored, and we are monitoring recovery.
AddedUpdateresolved#9
Before: not present
After: Resolved: Authenticated documentation sites experienced elevated 500 errors from 2:08–2:21 PM PT due to an internal authentication configuration mismatch. Service has been fully restored, and we are monitoring recovery. No customer action is required.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run (00:41 UTC) commits it.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Tuesday, August 18

1 incident change

All Mintlify changesMintlify profileMarkdownJSON