# Mintlify: Major incident: Authenticated docs sites are erroring

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-08-18 21:20 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://status.mintlify.com/incidents/01M0BBYK0A5JHB082WDMKVMRE2](https://status.mintlify.com/incidents/01M0BBYK0A5JHB082WDMKVMRE2)
- [Company: Mintlify](https://rewindex.com/company/mintlify.md)
- Versions: before (none: first archived) → after incident\_version:748/01M0BBYK0A5JHB082WDMKVMRE2@5353ff414894
- Change 1 of 1 for this incident

Incident page (full timeline): [Authenticated docs sites are erroring](https://rewindex.com/company/mintlify/incidents/01M0BBYK0A5JHB082WDMKVMRE2.md)
## What changed

**1. Added: Title**

```diff
+ Authenticated docs sites are erroring
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-18 21:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-18 21:24 UTC
```

**6. Added: Update** (investigating) · 2026-08-18 21:20 UTC

```diff
+ We are investigating an issue impacting documentation sites failing to load.
```

**7. Added: Update** (resolved) · 2026-08-18 21:23 UTC

```diff
+ The fix is in and auth pages are visible again
```

**8. Added: Update** (monitoring) · 2026-08-18 21:23 UTC

```diff
+ We identified and resolved a configuration issue affecting authenticated documentation sites. Service has been restored, and we are monitoring recovery.
```

**9. Added: Update** (resolved) · 2026-08-18 21:24 UTC

```diff
+ Resolved: Authenticated documentation sites experienced elevated 500 errors from 2:08–2:21 PM PT due to an internal authentication configuration mismatch. Service has been fully restored, and we are monitoring recovery. No customer action is required.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-18 21:20 UTC | Major incident: Authenticated docs sites are erroring (this change) | major |

All Mintlify changes: [timeline](https://rewindex.com/company/mintlify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i4e049754eca272 · Markdown: https://rewindex.com/change/i4e049754eca272.md · JSON: https://rewindex.com/api/v1/changes/i4e049754eca272 · Generated 2026-10-20T00:48:37.529Z