Changes / Mailgun / Errors connecting to smtp.eu.mailgun.org
Mailgun: Major incident: Errors connecting to smtp.eu.mailgun.org
Summary
Mailgun reported a major outage involving connection errors to smtp.eu.mailgun.org, starting 2025-03-17 09:20 UTC and resolved 2025-03-17 19:44 UTC, lasting 10 h 24 min. A mitigation restored SMTP and inbound email processing in the EU region to full working behavior at 15:02 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Errors connecting to smtp.eu.mailgun.org
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-03-17 09:20 UTC
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After: 2025-03-17 19:44 UTC
Before: not present
After: API, Email Services - API, Email Services - Inbound email processing, Email Services - Outbound Delivery, Email Services - SMTP, Inbound email processing, Outbound Delivery, SMTP
Before: not present
After: We are currently investigating this issue.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
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After: The issue has been identified and a fix is being implemented.
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After: We are continuing to work on a fix for this issue.
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After: A mitigation has been put in place and SMTP / Inbound email processing in our EU region is back to full working behavior.
Before: not present
After: We are continuing to monitor for any further issues.
Before: not present
After: This incident has been resolved.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Errors connecting to smtp.eu.mailgun.org (this change) Mailgun reported a major outage involving connection errors to smtp.eu.mailgun.org, starting 2025-03-17 09:20 UTC and resolved 2025-03-17 19:44 UTC, lasting 10 h 24 min. A mitigation restored SMTP and inbound email processing in the EU region to full working behavior at 15:02 UTC. | Major incident |