Changes / Sigma Computing / Scheduled exports using image (PNG) files erroring
Sigma Computing: Major incident: Scheduled exports using image (PNG) files erroring
Summary
Sigma Computing reported a major (Severity 0) incident affecting all scheduled export types, with errors later described as intermittent across AWS, Azure and GCP. It started at 2023-07-27 13:29 UTC and was resolved at 2023-07-27 14:13 UTC, lasting 44 min. Sigma implemented a fix and said customers could resend impacted exports.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Scheduled exports using image (PNG) files erroring
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After: major
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After: postmortem
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After: 2023-07-27 13:29 UTC
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After: 2023-07-27 14:13 UTC
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After: AWS - Sigma - AWS (Canada), AWS - Sigma - AWS (Europe), AWS - Sigma - AWS (US), Azure - Sigma - Azure (US), GCP - Sigma - GCP (US), Sigma - AWS (Canada), Sigma - AWS (Europe), Sigma - AWS (US), Sigma - Azure (US), Sigma - GCP (US)
Before: not present
After: Sigma Computing is currently addressing a Severity 0 incident with Scheduled Exports that are failing. This is currently affecting all scheduled export types.
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After: We are continuing to diagnose this issue; currently scheduled export errors appear to be occurring intermittently.
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After: A fix has been implemented and we have seen the rate of errors decrease substantially. We are continuing to closely monitor scheduled export activity.
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After: The fix has resolved the root cause for the scheduled export error increase. You can resend any impacted exports. Our apologies for any inconvenience this caused.
Incident End Time: Approximately 13:30 UTC July 27, 2023
We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs.
Before: not present
After: Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis \(RCA\) is available on the Sigma Community site: [Postmortem for July 27, 2023 - Image \(PNG\) Exports Erroring on Sigma AWS, GCP, and Azure](https://community.sigmacomputing.com/t/postmortem-for-july-27-2023-image-png-exports-erroring-on-sigma-aws-gcp-and-azure/2488/1)
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Scheduled exports using image (PNG) files erroring (this change) Sigma Computing reported a major (Severity 0) incident affecting all scheduled export types, with errors later described as intermittent across AWS, Azure and GCP. It started at 2023-07-27 13:29 UTC and was resolved at 2023-07-27 14:13 UTC, lasting 44 min. Sigma implemented a fix and said customers could resend impacted exports. | Major incident |
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