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Sigma Computing: Scheduled exports using image (PNG) files erroring
Sigma Computing reported a major (Severity 0) incident affecting all scheduled export types, with errors later described as intermittent across AWS, Azure and GCP. It started at 2023-07-27 13:29 UTC and was resolved at 2023-07-27 14:13 UTC, lasting 44 min. Sigma implemented a fix and said customers could resend impacted exports.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: AWS - Sigma - AWS (US)Sigma - AWS (US)GCP - Sigma - GCP (US)Sigma - GCP (US)Azure - Sigma - Azure (US)Sigma - Azure (US)AWS - Sigma - AWS (Europe)Sigma - AWS (Europe)AWS - Sigma - AWS (Canada)Sigma - AWS (Canada)
Timeline of updates
- identified
Sigma Computing is currently addressing a Severity 0 incident with Scheduled Exports that are failing. This is currently affecting all scheduled export types.
- identified
We are continuing to diagnose this issue; currently scheduled export errors appear to be occurring intermittently.
- monitoring
A fix has been implemented and we have seen the rate of errors decrease substantially. We are continuing to closely monitor scheduled export activity.
- resolved
The fix has resolved the root cause for the scheduled export error increase. You can resend any impacted exports. Our apologies for any inconvenience this caused. Incident End Time: Approximately 13:30 UTC July 27, 2023 We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs.
- postmortem
Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis \(RCA\) is available on the Sigma Community site: [Postmortem for July 27, 2023 - Image \(PNG\) Exports Erroring on Sigma AWS, GCP, and Azure](https://community.sigmacomputing.com/t/postmortem-for-july-27-2023-image-png-exports-erroring-on-sigma-aws-gcp-and-azure/2488/1)
Rewindex changes for this incident
- Major incident: Scheduled exports using image (PNG) files erroring 2023-07-27 13:29 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sigma Computing profile · Recent Sigma Computing incidents · Markdown · JSON