# Sigma Computing: Scheduled exports using image (PNG) files erroring

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2023-07-27 13:29 UTC · Resolved: 2023-07-27 14:13 UTC · Duration: 44 min
- Updates: 5 · Affected components: AWS - Sigma - AWS (US), Sigma - AWS (US), GCP - Sigma - GCP (US), Sigma - GCP (US), Azure - Sigma - Azure (US), Sigma - Azure (US), AWS - Sigma - AWS (Europe), Sigma - AWS (Europe), AWS - Sigma - AWS (Canada), Sigma - AWS (Canada)
- [Vendor status page: https://stspg.io/xz1ps09dg1y6](https://stspg.io/xz1ps09dg1y6)
- [Company: Sigma Computing](https://rewindex.com/company/sigma-computing.md)

## Summary

Sigma Computing reported a major (Severity 0) incident affecting all scheduled export types, with errors later described as intermittent across AWS, Azure and GCP. It started at 2023-07-27 13:29 UTC and was resolved at 2023-07-27 14:13 UTC, lasting 44 min. Sigma implemented a fix and said customers could resend impacted exports. _(machine-written, sol)_
## Timeline of updates

- **identified** 2023-07-27 13:29 UTC: Sigma Computing is currently addressing a Severity 0 incident with Scheduled Exports that are failing. This is currently affecting all scheduled export types.
- **identified** 2023-07-27 13:36 UTC: We are continuing to diagnose this issue; currently scheduled export errors appear to be occurring intermittently.
- **monitoring** 2023-07-27 13:51 UTC: A fix has been implemented and we have seen the rate of errors decrease substantially. We are continuing to closely monitor scheduled export activity.
- **resolved** 2023-07-27 14:13 UTC: The fix has resolved the root cause for the scheduled export error increase. You can resend any impacted exports. Our apologies for any inconvenience this caused. Incident End Time: Approximately 13:30 UTC July 27, 2023 We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs.
- **postmortem** 2023-07-28 21:54 UTC: Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis \\(RCA\\) is available on the Sigma Community site: \[Postmortem for July 27, 2023 - Image \\(PNG\\) Exports Erroring on Sigma AWS, GCP, and Azure\](https://community.sigmacomputing.com/t/postmortem-for-july-27-2023-image-png-exports-erroring-on-sigma-aws-gcp-and-azure/2488/1)

## Rewindex changes for this incident

- 2023-07-27 13:29 UTC: [Major incident: Scheduled exports using image (PNG) files erroring](https://rewindex.com/change/i48ab0e7188ff35.md)


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Canonical: https://rewindex.com/company/sigma-computing/incidents/8r3rgq7k60pp · Markdown: https://rewindex.com/company/sigma-computing/incidents/8r3rgq7k60pp.md · JSON: https://rewindex.com/api/v1/companies/sigma-computing/incidents/8r3rgq7k60pp · Generated 2026-10-18T09:36:48.926Z