Changes / QuickBooks Online / We’re working to fix problems with QuickBooks Merchant Account
QuickBooks Online: Major incident: We’re working to fix problems with QuickBooks Merchant Account
Summary
A major outage prevented some QuickBooks Merchant Account customers in the United States from processing credit cards inside QuickBooks Desktop from 2024-12-02 17:18 UTC to 2024-12-02 20:01 UTC, lasting 2 h 42 min. QuickBooks suggested processing payments through the Merchant Service Center as a workaround, then implemented a fix and confirmed resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: We’re working to fix problems with QuickBooks Merchant Account
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-12-02 17:18 UTC
Before: not present
After: 2024-12-02 20:01 UTC
Before: not present
After: QuickBooks Desktop - United States, United States
Before: not present
After: Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions inside of QuickBooks Desktop. We are working to identify the source of the problem. We’ll share updates on our progress.
We apologize for the inconvenience and hope to get everything up and running soon!
As a workaround you can try processing your payments directly through the Merchant Service Center https://merchantcenter.intuit.com/
Before: not present
After: We have identified the issue and are working to implement a solution. Thank you for your patience.
Before: not present
After: A fix has been implemented and we are monitoring for any unexpected behaviors. Credit card processing should be working as expected in QuickBooks Desktop.
Before: not present
After: This issue has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: We’re working to fix problems with QuickBooks Merchant Account (this change) A major outage prevented some QuickBooks Merchant Account customers in the United States from processing credit cards inside QuickBooks Desktop from 2024-12-02 17:18 UTC to 2024-12-02 20:01 UTC, lasting 2 h 42 min. QuickBooks suggested processing payments through the Merchant Service Center as a workaround, then implemented a fix and confirmed resolution. | Major incident |
All QuickBooks Online changes → · QuickBooks Online profile · Markdown · JSON