# QuickBooks Online: Major incident: We’re working to fix problems with QuickBooks Merchant Account

**Summary:** A major outage prevented some QuickBooks Merchant Account customers in the United States from processing credit cards inside QuickBooks Desktop from 2024-12-02 17:18 UTC to 2024-12-02 20:01 UTC, lasting 2 h 42 min. QuickBooks suggested processing payments through the Merchant Service Center as a workaround, then implemented a fix and confirmed resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-12-02 17:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5n7zjl10grbs](https://stspg.io/5n7zjl10grbs)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/s9p9zwgxwp1g@19c9009049b2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We’re working to fix problems with QuickBooks Merchant Account
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-02 17:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-02 20:01 UTC
```

**6. Added: Affected components**

```diff
+ QuickBooks Desktop - United States, United States
```

**7. Added: Update** (investigating) · 2024-12-02 17:18 UTC

```diff
+ Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions inside of QuickBooks Desktop. We are working to identify the source of the problem. We’ll share updates on our progress.  We apologize for the inconvenience and hope to get everything up and running soon! As a workaround you can try processing your payments directly through the Merchant Service Center https://merchantcenter.intuit.com/
```

**8. Added: Update** (identified) · 2024-12-02 19:36 UTC

```diff
+ We have identified the issue and are working to implement a solution. Thank you for your patience.
```

**9. Added: Update** (monitoring) · 2024-12-02 19:49 UTC

```diff
+ A fix has been implemented and we are monitoring for any unexpected behaviors. Credit card processing should be working as expected  in QuickBooks Desktop.
```

**10. Added: Update** (resolved) · 2024-12-02 20:01 UTC

```diff
+ This issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-02 17:18 UTC | Major incident: We’re working to fix problems with QuickBooks Merchant Account (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i46de355cb9f95e · Markdown: https://rewindex.com/change/i46de355cb9f95e.md · JSON: https://rewindex.com/api/v1/changes/i46de355cb9f95e · Generated 2026-10-18T02:31:30.018Z