Changes / Travis CI / Linux and Windows VMs not booting

Travis CI: Major incident: Linux and Windows VMs not booting

Summary

Travis CI reported a major outage preventing Linux and Windows VMs from booting to run builds, starting 2020-04-08 14:57 UTC and lasting 35 min. The vendor attributed it to a service provider issue; at 2020-04-08 15:32 UTC, it reported the issue resolved and said builds should process normally.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Linux and Windows VMs not booting
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2020-04-08 14:57 UTC
AddedResolved time#5
Before: not present
After: 2020-04-08 15:32 UTC
AddedAffected components#6
Before: not present
After: Builds Processing - Linux and Windows Builds, Google Cloud Platform Google Compute Engine, Linux and Windows Builds
AddedUpdateidentified#7
Before: not present
After: Our service provider is experiencing issues, and at the moment we are unable to boot VMs to run the builds on Linux and Windows.
AddedUpdateresolved#8
Before: not present
After: The service provider issue has been resolved. The builds should be processed normally.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Linux and Windows VMs not booting (this change)
Travis CI reported a major outage preventing Linux and Windows VMs from booting to run builds, starting 2020-04-08 14:57 UTC and lasting 35 min. The vendor attributed it to a service provider issue; at 2020-04-08 15:32 UTC, it reported the issue resolved and said builds should process normally.
Major incident

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