# Travis CI: Major incident: Linux and Windows VMs not booting

**Summary:** Travis CI reported a major outage preventing Linux and Windows VMs from booting to run builds, starting 2020-04-08 14:57 UTC and lasting 35 min. The vendor attributed it to a service provider issue; at 2020-04-08 15:32 UTC, it reported the issue resolved and said builds should process normally. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2020-04-08 14:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/rgsz6fnv6k9s](http://stspg.io/rgsz6fnv6k9s)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)
- Versions: before (none: first archived) → after incident\_version:213/vs3ytdvybgdh@5467bf79113e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Linux and Windows VMs not booting
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2020-04-08 14:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-04-08 15:32 UTC
```

**6. Added: Affected components**

```diff
+ Builds Processing - Linux and Windows Builds, Google Cloud Platform Google Compute Engine, Linux and Windows Builds
```

**7. Added: Update** (identified) · 2020-04-08 14:57 UTC

```diff
+ Our service provider is experiencing issues, and at the moment we are unable to boot VMs to run the builds on Linux and Windows.
```

**8. Added: Update** (resolved) · 2020-04-08 15:32 UTC

```diff
+ The service provider issue has been resolved. The builds should be processed normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-04-08 14:57 UTC | Major incident: Linux and Windows VMs not booting (this change) | outage |

All Travis CI changes: [timeline](https://rewindex.com/company/travis-ci/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4618db90a0f3c8 · Markdown: https://rewindex.com/change/i4618db90a0f3c8.md · JSON: https://rewindex.com/api/v1/changes/i4618db90a0f3c8 · Generated 2026-10-18T03:32:08.085Z