Changes / Firebolt / Login issue
Firebolt: Major incident: Login issue
Summary
Firebolt reported a major login outage affecting its API and Web Application, starting 2022-05-25 16:38 UTC and resolved at 2022-05-25 17:50 UTC (1 h 11 min). Customers experienced transient login issues; Firebolt said it identified the immediate cause and was implementing a long-term fix before confirming services were back to normal.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Login issue
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2022-05-25 16:38 UTC
Before: not present
After: 2022-05-25 17:50 UTC
Before: not present
After: API, Firebolt Components - API, Firebolt Components - Web Application, Web Application
Before: not present
After: We are experiencing transient issues logging in which we are investigating.
Before: not present
After: We have identified the immediate cause and all the systems are back to normal, the issue still may happen, we are implementing a long term fix.
Before: not present
After: Services are back to normal
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Login issue (this change) Firebolt reported a major login outage affecting its API and Web Application, starting 2022-05-25 16:38 UTC and resolved at 2022-05-25 17:50 UTC (1 h 11 min). Customers experienced transient login issues; Firebolt said it identified the immediate cause and was implementing a long-term fix before confirming services were back to normal. | Major incident |