Firebolt: Login issue

Impact: majorStatus: resolvedStarted 2022-05-25 16:38 UTCResolved 2022-05-25 17:50 UTC (1.2 h)3 updatesSource: stspg.io

Summary

Firebolt reported a major login outage affecting its API and Web Application, starting 2022-05-25 16:38 UTC and resolved at 2022-05-25 17:50 UTC (1 h 11 min). Customers experienced transient login issues; Firebolt said it identified the immediate cause and was implementing a long-term fix before confirming services were back to normal.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIFirebolt Components - APIFirebolt Components - Web ApplicationWeb Application

Timeline of updates

investigating2022-05-25 16:38 UTC
We are experiencing transient issues logging in which we are investigating.
identified2022-05-25 17:03 UTC
We have identified the immediate cause and all the systems are back to normal, the issue still may happen, we are implementing a long term fix.
resolved2022-05-25 17:50 UTC
Services are back to normal

Rewindex changes for this incident

Major incident: Login issue 2022-05-25 16:38 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Firebolt profile · Recent Firebolt incidents · Markdown · JSON