# Firebolt: Login issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-05-25 16:38 UTC · Resolved: 2022-05-25 17:50 UTC · Duration: 1.2 h
- Updates: 3 · Affected components: API, Firebolt Components - API, Firebolt Components - Web Application, Web Application
- [Vendor status page: https://stspg.io/f93pbs5s104s](https://stspg.io/f93pbs5s104s)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)

## Summary

Firebolt reported a major login outage affecting its API and Web Application, starting 2022-05-25 16:38 UTC and resolved at 2022-05-25 17:50 UTC (1 h 11 min). Customers experienced transient login issues; Firebolt said it identified the immediate cause and was implementing a long-term fix before confirming services were back to normal. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-05-25 16:38 UTC: We are experiencing transient issues logging in which we are investigating.
- **identified** 2022-05-25 17:03 UTC: We have identified the immediate cause and all the systems are back to normal, the issue still may happen, we are implementing a long term fix.
- **resolved** 2022-05-25 17:50 UTC: Services are back to normal

## Rewindex changes for this incident

- 2022-05-25 16:38 UTC: [Major incident: Login issue](https://rewindex.com/change/i445223b31df5ac.md)


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Canonical: https://rewindex.com/company/firebolt/incidents/zrzv0bqrjn0g · Markdown: https://rewindex.com/company/firebolt/incidents/zrzv0bqrjn0g.md · JSON: https://rewindex.com/api/v1/companies/firebolt/incidents/zrzv0bqrjn0g · Generated 2026-10-18T12:43:44.908Z