# Firebolt: Major incident: Login issue

**Summary:** Firebolt reported a major login outage affecting its API and Web Application, starting 2022-05-25 16:38 UTC and resolved at 2022-05-25 17:50 UTC (1 h 11 min). Customers experienced transient login issues; Firebolt said it identified the immediate cause and was implementing a long-term fix before confirming services were back to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-05-25 16:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/f93pbs5s104s](https://stspg.io/f93pbs5s104s)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)
- Versions: before (none: first archived) → after incident\_version:147/zrzv0bqrjn0g@2d07b58767e9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Login issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-05-25 16:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-05-25 17:50 UTC
```

**6. Added: Affected components**

```diff
+ API, Firebolt Components - API, Firebolt Components - Web Application, Web Application
```

**7. Added: Update** (investigating) · 2022-05-25 16:38 UTC

```diff
+ We are experiencing transient issues logging in which we are investigating.
```

**8. Added: Update** (identified) · 2022-05-25 17:03 UTC

```diff
+ We have identified the immediate cause and all the systems are back to normal, the issue still may happen, we are implementing a long term fix.
```

**9. Added: Update** (resolved) · 2022-05-25 17:50 UTC

```diff
+ Services are back to normal
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-05-25 16:38 UTC | Major incident: Login issue (this change) | outage |

All Firebolt changes: [timeline](https://rewindex.com/company/firebolt/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i445223b31df5ac · Markdown: https://rewindex.com/change/i445223b31df5ac.md · JSON: https://rewindex.com/api/v1/changes/i445223b31df5ac · Generated 2026-10-18T02:54:54.432Z