Changes / Sigma Computing / Exports with Color Conditional Formatting of "None" Failing
Sigma Computing: Major incident: Exports with Color Conditional Formatting of "None" Failing
Summary
Sigma Computing reported a major (Severity 0) incident affecting Excel and CSV exports from some workbooks with Color Conditional Formatting of "None". It started at 2023-08-14 14:52 UTC and was marked resolved at 2023-08-14 17:07 UTC, lasting 2 h 15 min. Sigma later published a postmortem link; no cause or fix is detailed in the evidence.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Exports with Color Conditional Formatting of "None" Failing
Before: not present
After: major
Before: not present
After: postmortem
Before: not present
After: 2023-08-14 14:52 UTC
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After: 2023-08-14 17:07 UTC
Before: not present
After: AWS - Sigma - AWS (Canada), AWS - Sigma - AWS (Europe), AWS - Sigma - AWS (US), GCP - Sigma - GCP (US), Sigma - AWS (Canada), Sigma - AWS (Europe), Sigma - AWS (US), Sigma - GCP (US)
Before: not present
After: Sigma Computing is currently addressing a Severity 0 incident with some exports to Excel, CSV consistently failing.
Before: not present
After: This incident regarding exports to Excel and CSV failing on some workbooks has been resolved.
Incident End Time: Approximately 16:34 UTC August 14, 2023
We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs.
Before: not present
After: Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis \(RCA\) is available on the Sigma Community site: [Postmortem for Aug 14th: Exports with Color Conditional Formatting of None](https://community.sigmacomputing.com/t/postmortem-for-aug-14th-exports-with-color-conditional-formatting-of-none/2619)
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Exports with Color Conditional Formatting of "None" Failing (this change) Sigma Computing reported a major (Severity 0) incident affecting Excel and CSV exports from some workbooks with Color Conditional Formatting of "None". It started at 2023-08-14 14:52 UTC and was marked resolved at 2023-08-14 17:07 UTC, lasting 2 h 15 min. Sigma later published a postmortem link; no cause or fix is detailed in the evidence. | Major incident |
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