Changes / Logz.io / US-EAST: Some customers are experiencing an issue when accessing Grafana UI

Logz.io: Critical incident: US-EAST: Some customers are experiencing an issue when accessing Grafana UI

Summary

Some Logz.io customers had trouble accessing Grafana UI in US-EAST during a critical incident from 2025-09-30 22:01 UTC to 2025-10-01 00:05 UTC, lasting 2 h 4 min. Listed components included AWS N. Virginia (us-east-1) Metrics Ingestion and Metrics Visualizations and Dashboards. A fix was implemented at 09-30 22:47 UTC; the incident was subsequently resolved.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 95%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: US-EAST: Some customers are experiencing an issue when accessing Grafana UI
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-09-30 22:01 UTC
AddedResolved time#5
Before: not present
After: 2025-10-01 00:05 UTC
AddedAffected components#6
Before: not present
After: AWS N. Virginia (us-east-1) - Metrics Ingestion, AWS N. Virginia (us-east-1) - Metrics Visualizations and Dashboards, Metrics Visualizations and Dashboards
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateidentified#9
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#10
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdatemonitoring#11
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdateresolved#12
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: US-EAST: Some customers are experiencing an issue when accessing Grafana UI (this change)
Some Logz.io customers had trouble accessing Grafana UI in US-EAST during a critical incident from 2025-09-30 22:01 UTC to 2025-10-01 00:05 UTC, lasting 2 h 4 min. Listed components included AWS N. Virginia (us-east-1) Metrics Ingestion and Metrics Visualizations and Dashboards. A fix was implemented at 09-30 22:47 UTC; the incident was subsequently resolved.
Major incident

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