# Logz.io: Critical incident: US-EAST: Some customers are experiencing an issue when accessing Grafana UI

**Summary:** Some Logz.io customers had trouble accessing Grafana UI in US-EAST during a critical incident from 2025-09-30 22:01 UTC to 2025-10-01 00:05 UTC, lasting 2 h 4 min. Listed components included AWS N. Virginia (us-east-1) Metrics Ingestion and Metrics Visualizations and Dashboards. A fix was implemented at 09-30 22:47 UTC; the incident was subsequently resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-30 22:01 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jz1w8wgk94xh](https://stspg.io/jz1w8wgk94xh)
- [Company: Logz.io](https://rewindex.com/company/logz-io.md)
- Versions: before (none: first archived) → after incident\_version:281/84r1xmt4ddvk@dac901b01ff7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ US-EAST: Some customers are experiencing an issue when accessing Grafana UI
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-30 22:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-01 00:05 UTC
```

**6. Added: Affected components**

```diff
+ AWS N. Virginia (us-east-1) - Metrics Ingestion, AWS N. Virginia (us-east-1) - Metrics Visualizations and Dashboards, Metrics Visualizations and Dashboards
```

**7. Added: Update** (investigating) · 2025-09-30 22:01 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2025-09-30 22:23 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2025-09-30 22:44 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**10. Added: Update** (monitoring) · 2025-09-30 22:47 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (monitoring) · 2025-09-30 22:52 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**12. Added: Update** (resolved) · 2025-10-01 00:05 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-30 22:01 UTC | Critical incident: US-EAST: Some customers are experiencing an issue when accessing Grafana UI (this change) | outage |

All Logz.io changes: [timeline](https://rewindex.com/company/logz-io/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3ac0fb385d6efd · Markdown: https://rewindex.com/change/i3ac0fb385d6efd.md · JSON: https://rewindex.com/api/v1/changes/i3ac0fb385d6efd · Generated 2026-10-18T02:28:09.640Z