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Logz.io: US-EAST: Some customers are experiencing an issue when accessing Grafana UI

Impact: criticalStatus: resolvedStarted Resolved (2.1 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Some Logz.io customers had trouble accessing Grafana UI in US-EAST during a critical incident from 2025-09-30 22:01 UTC to 2025-10-01 00:05 UTC, lasting 2 h 4 min. Listed components included AWS N. Virginia (us-east-1) Metrics Ingestion and Metrics Visualizations and Dashboards. A fix was implemented at 09-30 22:47 UTC; the incident was subsequently resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AWS N. Virginia (us-east-1) - Metrics IngestionAWS N. Virginia (us-east-1) - Metrics Visualizations and DashboardsMetrics Visualizations and Dashboards

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    The issue has been identified and a fix is being implemented.

  4. monitoring

    A fix has been implemented and we are monitoring the results.

  5. monitoring

    We are continuing to monitor for any further issues.

  6. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Logz.io profile · Recent Logz.io incidents · Markdown · JSON