# Logz.io: US-EAST: Some customers are experiencing an issue when accessing Grafana UI

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-09-30 22:01 UTC · Resolved: 2025-10-01 00:05 UTC · Duration: 2.1 h
- Updates: 6 · Affected components: AWS N. Virginia (us-east-1) - Metrics Ingestion, AWS N. Virginia (us-east-1) - Metrics Visualizations and Dashboards, Metrics Visualizations and Dashboards
- [Vendor status page: https://stspg.io/jz1w8wgk94xh](https://stspg.io/jz1w8wgk94xh)
- [Company: Logz.io](https://rewindex.com/company/logz-io.md)

## Summary

Some Logz.io customers had trouble accessing Grafana UI in US-EAST during a critical incident from 2025-09-30 22:01 UTC to 2025-10-01 00:05 UTC, lasting 2 h 4 min. Listed components included AWS N. Virginia (us-east-1) Metrics Ingestion and Metrics Visualizations and Dashboards. A fix was implemented at 09-30 22:47 UTC; the incident was subsequently resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-30 22:01 UTC: We are currently investigating this issue.
- **investigating** 2025-09-30 22:23 UTC: We are continuing to investigate this issue.
- **identified** 2025-09-30 22:44 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-09-30 22:47 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2025-09-30 22:52 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-10-01 00:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-09-30 22:01 UTC: [Critical incident: US-EAST: Some customers are experiencing an issue when accessing Grafana UI](https://rewindex.com/change/i3ac0fb385d6efd.md)


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Canonical: https://rewindex.com/company/logz-io/incidents/84r1xmt4ddvk · Markdown: https://rewindex.com/company/logz-io/incidents/84r1xmt4ddvk.md · JSON: https://rewindex.com/api/v1/companies/logz-io/incidents/84r1xmt4ddvk · Generated 2026-10-18T09:41:01.321Z