Changes / Pinecone / [Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes
Pinecone: Major incident: [Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes
Summary
Pinecone reported a major incident affecting Serverless indexes in AWS us-east-1, with 5xx errors on read operations for some indexes. It started at 2025-09-02 22:46 UTC and was resolved at 2025-09-03 14:00 UTC, lasting 15 h 14 min. Pinecone stated that a fix was implemented and monitored before resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes
Before: not present
After: major
Before: not present
After: resolved
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After: 2025-09-02 22:46 UTC
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After: 2025-09-03 14:00 UTC
Before: not present
After: AWS us-east-1, Serverless Indexes - AWS us-east-1
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After: We are currently investigating this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes (this change) Pinecone reported a major incident affecting Serverless indexes in AWS us-east-1, with 5xx errors on read operations for some indexes. It started at 2025-09-02 22:46 UTC and was resolved at 2025-09-03 14:00 UTC, lasting 15 h 14 min. Pinecone stated that a fix was implemented and monitored before resolution. | Major incident |