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Pinecone: [Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes
Pinecone reported a major incident affecting Serverless indexes in AWS us-east-1, with 5xx errors on read operations for some indexes. It started at 2025-09-02 22:46 UTC and was resolved at 2025-09-03 14:00 UTC, lasting 15 h 14 min. Pinecone stated that a fix was implemented and monitored before resolution.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: AWS us-east-1Serverless Indexes - AWS us-east-1
Timeline of updates
- investigating
We are currently investigating this issue.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: [Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes 2025-09-02 22:46 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pinecone profile · Recent Pinecone incidents · Markdown · JSON