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Changesngrok`jp` region is down for new tunnel starts and endpoint configuration changes

ngrok: Major incident: `jp` region is down for new tunnel starts and endpoint configuration changes

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what ngrok removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: `jp` region is down for new tunnel starts and endpoint configuration changes
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-03-07 16:25 UTC
AddedResolved time#5
Before: not present
After: 2024-03-07 17:20 UTC
AddedAffected components#6
Before: not present
After: Agent Connectivity - Region - JP, Region - JP
AddedUpdateidentified#7
Before: not present
After: The `jp` region is unable to update state, as such new tunnel starts will fail and changes to configuration for endpoints and Edges will fail. Existing tunnels are still working. The team has identified the issue and is working on mitigation.
AddedUpdateidentified#8
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdatemonitoring#9
Before: not present
After: We are seeing `jp` recover and are continuing to monitor.
AddedUpdateresolved#10
Before: not present
After: We are fully recovered in `jp`.

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Archive proof

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How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run (00:41 UTC) commits it.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Thursday, March 7, 2024

1 incident change

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