# ngrok: Major incident: `jp` region is down for new tunnel starts and endpoint configuration changes

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-03-07 16:25 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/7vfbqypnj749](https://stspg.io/7vfbqypnj749)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)
- Versions: before (none: first archived) → after incident\_version:670/mdwygls5jxgv@737e4adefbc3
- Change 1 of 1 for this incident

Incident page (full timeline): [\`jp\` region is down for new tunnel starts and endpoint configuration changes](https://rewindex.com/company/ngrok/incidents/mdwygls5jxgv.md)
## What changed

**1. Added: Title**

```diff
+ ʹjpʹ region is down for new tunnel starts and endpoint configuration changes
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-03-07 16:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-03-07 17:20 UTC
```

**6. Added: Affected components**

```diff
+ Agent Connectivity - Region - JP, Region - JP
```

**7. Added: Update** (identified) · 2024-03-07 16:25 UTC

```diff
+ The ʹjpʹ region is unable to update state, as such new tunnel starts will fail and changes to configuration for endpoints and Edges will fail. Existing tunnels are still working. The team has identified the issue and is working on mitigation.
```

**8. Added: Update** (identified) · 2024-03-07 16:46 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (monitoring) · 2024-03-07 17:00 UTC

```diff
+ We are seeing ʹjpʹ recover and are continuing to monitor.
```

**10. Added: Update** (resolved) · 2024-03-07 17:20 UTC

```diff
+ We are fully recovered in ʹjpʹ.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-03-07 16:25 UTC | Major incident: \`jp\` region is down for new tunnel starts and endpoint configuration changes (this change) | major |

All ngrok changes: [timeline](https://rewindex.com/company/ngrok/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i37870c09045f86 · Markdown: https://rewindex.com/change/i37870c09045f86.md · JSON: https://rewindex.com/api/v1/changes/i37870c09045f86 · Generated 2026-10-20T00:48:40.426Z