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ChangesLlamaIndexMajor service degradation due to AWS outage

LlamaIndex: Critical incident: Major service degradation due to AWS outage

Major incidentcritical (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

Part of an outage event

AWS us-east-1 outage, Oct 20, 2025 · 141 vendors, 181 incidents

LlamaIndex’s incident blames AWS as the cause. (hop 1, posted +8 h 36 min vs AWS’s own post)

“…Major service degradation due to AWS outage This incident has been resolved. A fix has been implemented and we are monitoring the results. This incident has been resolved. We are continuing to monitor…”

See the cascade chart and every vendor →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

What changed

Struck in red is what LlamaIndex removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Major service degradation due to AWS outage
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-10-20 15:46 UTC
AddedResolved time#5
Before: not present
After: 2025-10-21 05:15 UTC
AddedAffected components#6
Before: not present
After: LlamaCloud - LlamaCloud Public API, LlamaCloud - LlamaCloud UI, LlamaCloud - LlamaParse, LlamaParse API, LlamaParse UI
AddedUpdatemonitoring#7
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdatemonitoring#8
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdatemonitoring#9
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Monday, October 20, 2025

1 incident change

All LlamaIndex changesLlamaIndex profileMarkdownJSON