Changes / QuickBooks Online / Quickbooks Online Latency Issue

QuickBooks Online: Major incident: Quickbooks Online Latency Issue

Summary

QuickBooks Online reported a major latency incident affecting some customers in Canada, EMEA and the United States, starting 2026-08-19 14:30 UTC and resolved at 2026-08-19 16:54 UTC (2 h 23 min). Engineering implemented a fix, and the final update confirmed all services were restored; no specific cause was disclosed.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Quickbooks Online Latency Issue
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-19 14:30 UTC
AddedResolved time#5
Before: not present
After: 2026-08-19 16:54 UTC
AddedAffected components#6
Before: not present
After: Canada, EMEA, QuickBooks Online - Canada, QuickBooks Online - EMEA, QuickBooks Online - United States, United States
AddedUpdateinvestigating#7
Before: not present
After: We are aware that some customers are experiencing latency when using QuickBooks Online. Our engineering team is actively investigating the issue to identify the root cause and restore normal performance as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
AddedUpdatemonitoring#8
Before: not present
After: The latency issue with QuickBooks has been resolved. Engineering Team have implemented a fix and continue to monitor for full recovery
AddedUpdateresolved#9
Before: not present
After: Earlier today, some users experienced issues with QuickBooks Online (QBO) features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally. We appreciate your understanding and patience.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Quickbooks Online Latency Issue (this change)
QuickBooks Online reported a major latency incident affecting some customers in Canada, EMEA and the United States, starting 2026-08-19 14:30 UTC and resolved at 2026-08-19 16:54 UTC (2 h 23 min). Engineering implemented a fix, and the final update confirmed all services were restored; no specific cause was disclosed.
Major incident

All QuickBooks Online changes → · QuickBooks Online profile · Markdown · JSON