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QuickBooks Online: Quickbooks Online Latency Issue

Impact: majorStatus: resolvedStarted Resolved (2.4 h)3 updatesSource: stspg.io (opens in new tab)
Summary

QuickBooks Online reported a major latency incident affecting some customers in Canada, EMEA and the United States, starting 2026-08-19 14:30 UTC and resolved at 2026-08-19 16:54 UTC (2 h 23 min). Engineering implemented a fix, and the final update confirmed all services were restored; no specific cause was disclosed.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: CanadaQuickBooks Online - CanadaQuickBooks Online - United StatesUnited StatesEMEAQuickBooks Online - EMEA

Timeline of updates

  1. investigating

    We are aware that some customers are experiencing latency when using QuickBooks Online. Our engineering team is actively investigating the issue to identify the root cause and restore normal performance as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.

  2. monitoring

    The latency issue with QuickBooks has been resolved. Engineering Team have implemented a fix and continue to monitor for full recovery

  3. resolved

    Earlier today, some users experienced issues with QuickBooks Online (QBO) features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally. We appreciate your understanding and patience.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). QuickBooks Online profile · Recent QuickBooks Online incidents · Markdown · JSON