Changes / Buffer / Users are unable to access the billing page in their accounts
Buffer: Major incident: Users are unable to access the billing page in their accounts
Summary
Users could not access billing pages in their Buffer accounts during a major-impact incident starting 2026-09-02 06:30 UTC. Buffer deployed a fix at 07:28 UTC, restoring page loading, and resolved the incident at 2026-09-02 07:57 UTC; the incident lasted 1 h 27 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Users are unable to access the billing page in their accounts
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-02 06:30 UTC
Before: not present
After: 2026-09-02 07:57 UTC
Before: not present
After: We’re investigating an issue preventing users from accessing the billing page in their Buffer accounts. We’re sorry for the trouble and will share an update as soon as we have more information.
Before: not present
After: We’ve identified the cause of the issue preventing users from accessing the billing page and are working on a fix. We’re sorry for the continued trouble and will share another update as soon as we have more information.
Before: not present
After: We’ve deployed a fix, and the billing page is now loading again. We’ll continue monitoring things for a little longer to ensure everything remains stable before resolving this incident.
If you’re still experiencing any issues, please reach out to us at hello@buffer.com: mailto:hello@buffer.com. Thanks for your patience while we worked through this.
Before: not present
After: We’ve deployed a fix, and the billing page is now loading again. We’ll continue monitoring things for a little longer to ensure everything remains stable before resolving this incident.
If you’re still experiencing any issues, please reach out to us at hello@buffer.com: mailto:hello@buffer.com. Thanks for your patience while we worked through this.
Before: not present
After: This issue has been fully resolved, and the billing page is loading as expected. Thanks for your patience while we worked to get this fixed.
If you’re still experiencing any issues, please reach out to us at hello@buffer.com: mailto:hello@buffer.com.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Users are unable to access the billing page in their accounts (this change) Users could not access billing pages in their Buffer accounts during a major-impact incident starting 2026-09-02 06:30 UTC. Buffer deployed a fix at 07:28 UTC, restoring page loading, and resolved the incident at 2026-09-02 07:57 UTC; the incident lasted 1 h 27 min. | Major incident |