# Buffer: Major incident: Users are unable to access the billing page in their accounts

**Summary:** Users could not access billing pages in their Buffer accounts during a major-impact incident starting 2026-09-02 06:30 UTC. Buffer deployed a fix at 07:28 UTC, restoring page loading, and resolved the incident at 2026-09-02 07:57 UTC; the incident lasted 1 h 27 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-02 06:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.buffer.com/incidents/01M1GCYTGDJ4DZYTNY3WENDY3Y](https://status.buffer.com/incidents/01M1GCYTGDJ4DZYTNY3WENDY3Y)
- [Company: Buffer](https://rewindex.com/company/buffer.md)
- Versions: before (none: first archived) → after incident\_version:238/01M1GCYTGDJ4DZYTNY3WENDY3Y@464cae224206
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users are unable to access the billing page in their accounts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-02 06:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-02 07:57 UTC
```

**6. Added: Update** (investigating) · 2026-09-02 06:30 UTC

```diff
+ We’re investigating an issue preventing users from accessing the billing page in their Buffer accounts. We’re sorry for the trouble and will share an update as soon as we have more information.
```

**7. Added: Update** (identified) · 2026-09-02 07:19 UTC

```diff
+ We’ve identified the cause of the issue preventing users from accessing the billing page and are working on a fix. We’re sorry for the continued trouble and will share another update as soon as we have more information.
```

**8. Added: Update** (identified) · 2026-09-02 07:28 UTC

```diff
+ We’ve deployed a fix, and the billing page is now loading again. We’ll continue monitoring things for a little longer to ensure everything remains stable before resolving this incident. If you’re still experiencing any issues, please reach out to us at hello@buffer.com: mailto:hello@buffer.com. Thanks for your patience while we worked through this.
```

**9. Added: Update** (monitoring) · 2026-09-02 07:28 UTC

```diff
+ We’ve deployed a fix, and the billing page is now loading again. We’ll continue monitoring things for a little longer to ensure everything remains stable before resolving this incident. If you’re still experiencing any issues, please reach out to us at hello@buffer.com: mailto:hello@buffer.com. Thanks for your patience while we worked through this.
```

**10. Added: Update** (resolved) · 2026-09-02 07:57 UTC

```diff
+ This issue has been fully resolved, and the billing page is loading as expected. Thanks for your patience while we worked to get this fixed. If you’re still experiencing any issues, please reach out to us at hello@buffer.com: mailto:hello@buffer.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-02 06:30 UTC | Major incident: Users are unable to access the billing page in their accounts (this change) | outage |

All Buffer changes: [timeline](https://rewindex.com/company/buffer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i334f2c25841b26 · Markdown: https://rewindex.com/change/i334f2c25841b26.md · JSON: https://rewindex.com/api/v1/changes/i334f2c25841b26 · Generated 2026-10-18T02:28:33.249Z