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ChangesRetell AICalls failing to start and concurrency stuck

Retell AI: Major incident: Calls failing to start and concurrency stuck

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Retell AI removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Calls failing to start and concurrency stuck
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-02-10 22:12 UTC
AddedResolved time#5
Before: not present
After: 2026-02-10 22:18 UTC
AddedAffected components#6
Before: not present
After: End to End Calling - Phone Call, Phone Call
AddedUpdateidentified#7
Before: not present
After: There were call initialization issues between 1:35pm and 1:43pm PST. Calls are back online now, but concurrency for some users may be stuck. We are working on a fix.
AddedUpdateresolved#8
Before: not present
After: Calls and concurrency should be back to normal.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Tuesday, February 10

1 incident change

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