Companies/Retell AI/Incidents

Retell AI: Calls failing to start and concurrency stuck

Affected components: End to End Calling - Phone CallPhone Call

Timeline of updates

1. identified2026-02-10 22:12 UTC

   There were call initialization issues between 1:35pm and 1:43pm PST. Calls are back online now, but concurrency for some users may be stuck. We are working on a fix.

2. resolved2026-02-10 22:18 UTC

   Calls and concurrency should be back to normal.

Changes Rewindex caught on this incident

• Feb 10Major incident: Calls failing to start and concurrency stuck

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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