Changes / Salesloft / Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze

Salesloft: Major incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze

Summary

Salesloft reported a major Salesforce sync degradation starting 2026-09-16 11:59 UTC, lasting 2 h 0 min and resolved at 2026-09-16 14:00 UTC. An underlying Salesforce outage caused activity, task and opportunity sync delays or failures for some customers across Sales Engagement and Forecast/Inspect/Analyze; support responses could also be delayed. Salesforce confirmed recovery, and Salesloft reported normal functionality restored.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 60%)Changed Detected Source: status.salesloft.com

What changed

AddedTitle#1
Before: not present
After: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-16 11:59 UTC
AddedResolved time#5
Before: not present
After: 2026-09-16 14:00 UTC
AddedUpdateidentified#6
Before: not present
After: We are aware of an ongoing outage with Salesforce that is affecting data syncing between Salesloft and Salesforce for some customers. This may cause delays or failures when syncing activities, tasks, and opportunity data, impacting Sales Engagement and Forecast/Inspect/Analyze. Support ticket responses may also be delayed while we await resolution from Salesforce. For more details on the underlying outage, see Salesforce's status page: https://status.salesforce.com/incidents/20004433 Our engineering team is actively investigating and will provide updates as we learn more.
AddedUpdateresolved#7
Before: not present
After: Salesforce has confirmed that the underlying outage is resolved and reports that instance stability and performance are back to expected levels. Salesforce sync and related functionality across Sales Engagement and Forecast/Inspect/Analyze have returned to normal. A summary of the incident will be posted within the next three US business days.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze (this change)
Salesloft reported a major Salesforce sync degradation starting 2026-09-16 11:59 UTC, lasting 2 h 0 min and resolved at 2026-09-16 14:00 UTC. An underlying Salesforce outage caused activity, task and opportunity sync delays or failures for some customers across Sales Engagement and Forecast/Inspect/Analyze; support responses could also be delayed. Salesforce confirmed recovery, and Salesloft reported normal functionality restored.
Major incident

All Salesloft changes → · Salesloft profile · Markdown · JSON