# Salesloft: Major incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze

**Summary:** Salesloft reported a major Salesforce sync degradation starting 2026-09-16 11:59 UTC, lasting 2 h 0 min and resolved at 2026-09-16 14:00 UTC. An underlying Salesforce outage caused activity, task and opportunity sync delays or failures for some customers across Sales Engagement and Forecast/Inspect/Analyze; support responses could also be delayed. Salesforce confirmed recovery, and Salesloft reported normal functionality restored. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-16 11:59 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.salesloft.com/incidents/01M2N1BEC3P3AGS17W2NAV41MK](https://status.salesloft.com/incidents/01M2N1BEC3P3AGS17W2NAV41MK)
- [Company: Salesloft](https://rewindex.com/company/salesloft.md)
- Versions: before (none: first archived) → after incident\_version:256/01M2N1BEC3P3AGS17W2NAV41MK@ea84c3dbd532
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-16 11:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-16 14:00 UTC
```

**6. Added: Update** (identified) · 2026-09-16 11:59 UTC

```diff
+ We are aware of an ongoing outage with Salesforce that is affecting data syncing between Salesloft and Salesforce for some customers. This may cause delays or failures when syncing activities, tasks, and opportunity data, impacting Sales Engagement and Forecast/Inspect/Analyze. Support ticket responses may also be delayed while we await resolution from Salesforce. For more details on the underlying outage, see Salesforce's status page: https://status.salesforce.com/incidents/20004433 Our engineering team is actively investigating and will provide updates as we learn more.
```

**7. Added: Update** (resolved) · 2026-09-16 14:00 UTC

```diff
+ Salesforce has confirmed that the underlying outage is resolved and reports that instance stability and performance are back to expected levels. Salesforce sync and related functionality across Sales Engagement and Forecast/Inspect/Analyze have returned to normal. A summary of the incident will be posted within the next three US business days.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-16 11:59 UTC | Major incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze (this change) | degradation |

All Salesloft changes: [timeline](https://rewindex.com/company/salesloft/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2e2546409e366a · Markdown: https://rewindex.com/change/i2e2546409e366a.md · JSON: https://rewindex.com/api/v1/changes/i2e2546409e366a · Generated 2026-10-18T00:37:34.366Z