rewindex

ChangesSalesforceService Disruption: Core Service

Salesforce: Major incident: Service Disruption: Core Service

Major incidentoutage (model (Jev), 100%)Changed Detected status.salesforce.com (opens in new tab)
Summary

Salesforce reported a major Core Service disruption affecting 3 instances starting 2026-10-23 01:25 UTC; affected users could not log in to their org and saw an error message. It remained open when archived, 1 h 26 min at the last update; Salesforce was restarting servers in stages to restore access and investigating the cause.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Incident page: the full timeline of updates

What changed

Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Service Disruption: Core Service
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-10-23 01:25 UTC
AddedAffected components#5
Before: not present
After: 3 instances, Core Service
AddedUpdateupdate#6
Before: not present
After: We've confirmed that affected users can't log in to their org and see an error message. We began restarting our servers in stages to restore access. We're continuing to investigate the cause. We'll provide an update in 30 minutes, or sooner if additional information becomes available.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

Friday, October 23

13 incident changes

Cite this

Major incident: Service Disruption: Core Service on Salesforce’s status page, changed 2026-10-23 01:25 UTC (change 1 of 13).

Title
Major incident: Service Disruption: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/change/i29d0578e9bc855

All Salesforce changesSalesforce profileMarkdownJSON