Changes / Sigma Computing / Sigma organizations hosted on AWS US are not loading
Sigma Computing: Critical incident: Sigma organizations hosted on AWS US are not loading
Summary
A critical outage left Sigma organizations hosted on AWS US stuck on loading screens, with impact starting approximately 20:39 UTC November 08, 2023. The incident record ran from 2023-11-08 20:53 UTC to resolution at 2023-11-08 21:54 UTC (computed duration: 1 h 0 min); mitigation measures restored app loading.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Sigma organizations hosted on AWS US are not loading
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2023-11-08 20:53 UTC
Before: not present
After: 2023-11-08 21:54 UTC
Before: not present
After: AWS - Sigma - AWS (US), Sigma - AWS (US)
Before: not present
After: We are investigating an issue in our infrastructure causing Sigma organizations hosted on AWS US to be in a loading state. We are treating this as our highest priority. Our apologies for any inconvenience caused.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US
User Experience: Attempting to load Sigma app shows a loading screen
Incident Start Time: Approximately 20:39 UTC November 08, 2023
Before: not present
After: Our engineers have implemented mitigation measures to circumvent the issue and we are monitoring their effect closely.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US
User Experience: Users will be able to load the Sigma app successfully
Incident Start Time: Approximately 20:39 UTC November 08, 2023
Incident End Time: Approximately 20:57 UTC November 08, 2023
Before: not present
After: The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US
User Experience: Users will be able to load the Sigma app successfully
Incident Start Time: Approximately 20:39 UTC November 08, 2023
Incident End Time: Approximately 20:57 UTC November 08, 2023
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Sigma organizations hosted on AWS US are not loading (this change) A critical outage left Sigma organizations hosted on AWS US stuck on loading screens, with impact starting approximately 20:39 UTC November 08, 2023. The incident record ran from 2023-11-08 20:53 UTC to resolution at 2023-11-08 21:54 UTC (computed duration: 1 h 0 min); mitigation measures restored app loading. | Major incident |
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