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Sigma Computing: Sigma organizations hosted on AWS US are not loading
A critical outage left Sigma organizations hosted on AWS US stuck on loading screens, with impact starting approximately 20:39 UTC November 08, 2023. The incident record ran from 2023-11-08 20:53 UTC to resolution at 2023-11-08 21:54 UTC (computed duration: 1 h 0 min); mitigation measures restored app loading.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: AWS - Sigma - AWS (US)Sigma - AWS (US)
Timeline of updates
- investigating
We are investigating an issue in our infrastructure causing Sigma organizations hosted on AWS US to be in a loading state. We are treating this as our highest priority. Our apologies for any inconvenience caused. Impacted Cloud Regions & Services: Sigma users hosted on AWS US User Experience: Attempting to load Sigma app shows a loading screen Incident Start Time: Approximately 20:39 UTC November 08, 2023
- monitoring
Our engineers have implemented mitigation measures to circumvent the issue and we are monitoring their effect closely. Impacted Cloud Regions & Services: Sigma users hosted on AWS US User Experience: Users will be able to load the Sigma app successfully Incident Start Time: Approximately 20:39 UTC November 08, 2023 Incident End Time: Approximately 20:57 UTC November 08, 2023
- resolved
The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. Impacted Cloud Regions & Services: Sigma users hosted on AWS US User Experience: Users will be able to load the Sigma app successfully Incident Start Time: Approximately 20:39 UTC November 08, 2023 Incident End Time: Approximately 20:57 UTC November 08, 2023
Rewindex changes for this incident
- Critical incident: Sigma organizations hosted on AWS US are not loading 2023-11-08 20:53 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sigma Computing profile · Recent Sigma Computing incidents · Markdown · JSON