Changes / Bitbucket / Customers may experience delays receiving emails
Bitbucket: Major incident: Customers may experience delays receiving emails
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Customers may experience delays receiving emails
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-06-04 17:17 UTC
Before: not present
After: 2025-06-04 20:59 UTC
Before: not present
After: API, Authentication and user management, Email delivery, Git LFS, Git via HTTPS, Git via SSH, Pipelines, Purchasing & Licensing, Signup, Source downloads, Webhooks, Website
Before: not present
After: We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
Before: not present
After: Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Customers may experience delays receiving emails (this change) | Major incident |
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