# Bitbucket: Major incident: Customers may experience delays receiving emails

**Summary:** Bitbucket reported major email-delivery degradation, with customer email delays between 2025-06-04 14:11 UTC and 20:18 UTC. The incident record started at 2025-06-04 17:17 UTC and was resolved at 2025-06-04 20:59 UTC, with a recorded duration of 3 h 41 min. The vendor confirmed service was operating normally. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-06-04 17:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2zgfpjrg8p90](https://stspg.io/2zgfpjrg8p90)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)
- Versions: before (none: first archived) → after incident\_version:176/qqycr537mjfr@76e83dd8002e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Customers may experience delays receiving emails
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-04 17:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-04 20:59 UTC
```

**6. Added: Affected components**

```diff
+ API, Authentication and user management, Email delivery, Git LFS, Git via HTTPS, Git via SSH, Pipelines, Purchasing & Licensing, Signup, Source downloads, Webhooks, Website
```

**7. Added: Update** (investigating) · 2025-06-04 17:17 UTC

```diff
+ We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
```

**8. Added: Update** (resolved) · 2025-06-04 20:59 UTC

```diff
+ Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-04 17:17 UTC | Major incident: Customers may experience delays receiving emails (this change) | degradation |

All Bitbucket changes: [timeline](https://rewindex.com/company/bitbucket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i255bef98c9e3b6 · Markdown: https://rewindex.com/change/i255bef98c9e3b6.md · JSON: https://rewindex.com/api/v1/changes/i255bef98c9e3b6 · Generated 2026-10-18T02:29:45.348Z