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Bitbucket: Customers may experience delays receiving emails
Bitbucket reported major email-delivery degradation, with customer email delays between 2025-06-04 14:11 UTC and 20:18 UTC. The incident record started at 2025-06-04 17:17 UTC and was resolved at 2025-06-04 20:59 UTC, with a recorded duration of 3 h 41 min. The vendor confirmed service was operating normally.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Source downloadsPurchasing & LicensingGit via HTTPSGit LFSWebsiteAPIAuthentication and user managementGit via SSHWebhooksPipelinesSignupEmail delivery
Timeline of updates
- investigating
We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
- resolved
Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.
Rewindex changes for this incident
- Major incident: Customers may experience delays receiving emails 2025-06-04 17:17 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Bitbucket profile · Recent Bitbucket incidents · Markdown · JSON