# Bitbucket: Customers may experience delays receiving emails

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-04 17:17 UTC · Resolved: 2025-06-04 20:59 UTC · Duration: 3.7 h
- Updates: 2 · Affected components: Source downloads, Purchasing & Licensing, Git via HTTPS, Git LFS, Website, API, Authentication and user management, Git via SSH, Webhooks, Pipelines, Signup, Email delivery
- [Vendor status page: https://stspg.io/2zgfpjrg8p90](https://stspg.io/2zgfpjrg8p90)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Summary

Bitbucket reported major email-delivery degradation, with customer email delays between 2025-06-04 14:11 UTC and 20:18 UTC. The incident record started at 2025-06-04 17:17 UTC and was resolved at 2025-06-04 20:59 UTC, with a recorded duration of 3 h 41 min. The vendor confirmed service was operating normally. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-04 17:17 UTC: We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
- **resolved** 2025-06-04 20:59 UTC: Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.

## Rewindex changes for this incident

- 2025-06-04 17:17 UTC: [Major incident: Customers may experience delays receiving emails](https://rewindex.com/change/i255bef98c9e3b6.md)


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Canonical: https://rewindex.com/company/bitbucket/incidents/qqycr537mjfr · Markdown: https://rewindex.com/company/bitbucket/incidents/qqycr537mjfr.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/qqycr537mjfr · Generated 2026-10-18T12:35:04.225Z