Changes / Aiven / Aiven Console is down
Aiven: Major incident: Aiven Console is down
Summary
Aiven reported a major Console outage starting 2026-09-21 04:57 UTC, preventing login and support ticket creation through the portal. A fix restored functionality at 09-21 06:01 UTC; the incident was resolved at 2026-09-21 08:25 UTC after 3 h 27 min. Customers needing urgent assistance were directed to support@aiven.io.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Aiven Console is down
Before: not present
After: major
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After: resolved
Before: not present
After: 2026-09-21 04:57 UTC
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After: 2026-09-21 08:25 UTC
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After: We are currently investigating reports of users being unable to log in to the Aiven console. We will share further updates as soon as possible.
Before: not present
After: We are still investigating an issue affecting the Aiven Console. Customers are currently unable to create or submit new support tickets directly through the portal.
If you require assistance with an urgent issue unrelated to the Aiven Console being down, please send an email to support@aiven.io: mailto:support@aiven.io. Our support team will process your request directly.
Before: not present
After: A fix has been deployed for Aiven Console and portal functionality is restored. We are currently monitoring performance. If you encounter any issues, please email support@aiven.io: mailto:support@aiven.io
Before: not present
After: This incident has been resolved. Aiven Console login and support ticket creation through the portal are fully functional again.
We continued to monitor performance and have seen no further issues. If you encounter any problems, please email support@aiven.io: mailto:support@aiven.io.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Aiven Console is down (this change) Aiven reported a major Console outage starting 2026-09-21 04:57 UTC, preventing login and support ticket creation through the portal. A fix restored functionality at 09-21 06:01 UTC; the incident was resolved at 2026-09-21 08:25 UTC after 3 h 27 min. Customers needing urgent assistance were directed to support@aiven.io. | Major incident |